Contact us
Do you need help? Here you will find Iberojet contact channels, forms and phone numbers to resolve questions about your booking, baggage or incidents.
Quick help channels
Do you have a quick question?
Instant help from the website
In the bottom right corner you will find our bot Eli, available to help you in real time with common questions and guide you to the most appropriate channel whenever you need it.
Check the Passenger Guide
Resolve many questions instantly
Before contacting us, check the Passenger Guide. There you will find answers to many common questions about documentation, baggage, check-in and travel preparation.
Do you need help from our agents?
24-hour passenger support service
+34 930 349 241Except national, regional and local public holidays in Spain.
Contact Iberojet via form
If your request does not require immediate assistance, you can contact us through the appropriate form.
Information
Use these forms if you need to resolve questions about your trip, obtain more information about your booking or consult issues related to baggage.
Claims and incidents
If you need to report an incident or submit a claim related to your travel experience, select the appropriate form.
Special requests
If you already have a booking and need to manage special services such as assistance, travelling with babies, pets, unaccompanied minors or special meals, use this request form.
Passenger and agency support by country
Check the phone numbers, email addresses and opening hours available at all our offices.
Spain
Passenger support phone: +34 930 349 241 / 900 102 783
Agency support phone: +34 913 277 759
Email: reservas@iberojet.com
Opening hours: Monday to Friday from 09:30 to 19:30
Costa Rica
Phone: +506 4052-5380
WhatsApp: +506 8984-8322
Email: costarica@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00
Portugal
Passenger support phone: +34 930 349 241 / 900 102 783
Agency support phone: +351 211454153
Email: reservas@iberojet.com
Opening hours: Monday to Friday from 08:30 to 18:30
Honduras
Phone: +504 2262 0244
WhatsApp: +506 8984-8322
Email: honduras@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00
Mexico
Phone: +52 559 596 83 12
Email: mexico@iberojet.com
Opening hours: Monday to Friday from 6:00 to 19:00 and Saturday from 6:00 to 13:00
Thailand
Phone: +66 02 144 7433
Email: thailand@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00
United States
Phone: +1 786 292 3548
Email: usa@iberojet.com
Opening hours: Monday to Friday from 8:00 to 20:00 and Saturday from 8:00 to 14:00
France
Phone: +33 176239435
Email: france@iberojet.com
Opening hours: Monday to Friday from 9:00 to 21:00
Netherlands
Phone: +31 205050525
Email: netherlands@iberojet.com
Opening hours: Monday to Friday from 9:00 to 21:00
Germany
Phone: +49 61076379981
Email: germany@iberojet.com
Opening hours: Monday to Friday from 9:00 to 21:00
United Kingdom
Phone: +44 2036950154
Email: unitedkingdom@iberojet.com
Opening hours: Monday to Friday from 9:00 to 21:00
Czech Republic
Phone: +420 228880006
Email: czechrepublic@iberojet.com
Opening hours: Monday to Friday from 9:00 to 21:00